However, items can sometimes be shipped together if: All items from a single GSP order should be shipped in one box whenever possible. What happens to lost, damaged, or undeliverable items? You may also exclude individual listings The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Shipping charges include any US shipping charges you specify, as well as applicable international shipping, handling, and other fees. Any exclusions you create will also apply to your Global Shipping Program eligible listings. What happens if I ship outside the Global Shipping Program and directly to the buyer? eBay sites. In the event that eBay or Pitney Bowes conclude that any such Plus your existing, live listings that include GSP items will If you don't add eBay international standard delivery to your listings, you can still use the service to ship your sold items to international buyers in eligible countries. If so, how do you pay for them? Create listings that bring in shoppers and sell at the best price. However, eBay will remove negative or neutral feedback associated with GSP transactions in the following circumstances: Your buyers will be able to provide Detailed Seller Ratings for transactions involving GSP items. For this purpose, they … (Exception: PO Box addresses to the following countries are allowed). Other. In a routed export transaction, your buyer and its forwarding agent assume responsibility for the customs clearance and transportation of your GSP item to be exported from the United States. eBay reserves the right to alter or amend the eligibility requirements for items under the Program at any time, with or without notice. The item must be listed for sale on eBay.com. However, eBay is not providing any of the Services and is Reach millions of international buyers in markets around the world. So, in order to successfully reimburse the buyer, eBay needs to get reimbursed from the seller. A notice will be posted on this page when new countries are added. Keep an eye on your item all the way to your buyer's front door. For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use the Global Shipping Program for the remaining eligible countries. If a seller offers standard international shipping (e.g. eBay and Pitney Bowes shall have no liability and shall have, in their discretion and in any Thanks to GSP, buyers around the world can find exactly what they want—or discover something new that's not available locally. new listings that you create under the GSP (so long as otherwise eligible), will be automatically available for sale to buyers in the additional countries. For all matters not explicitly discussed in these Terms, the eBay policies will control. one of your affiliates are or become listed in any Denied Persons List or if your export privileges or the export privileges of any of your affiliates are otherwise denied, suspended or revoked, in whole or addition, all GSP items must be physically located in the United States in order to qualify for the Program. perpetual, irrevocable, non-exclusive, transferable license to any intellectual property rights in the text or images presented in the original listing related to the GSP item, which exists or ever existed, including, but not limited Sellers must, The Global Shipping Program automatically identifies your eligible items. Other Prohibited Items. Payment would be subject to applicable payment holds, if any, as further described in the ebay.com User Agreement. How long does it take to Opt-in or Opt-Out? If a GSP item is delivered to your buyer and your buyer leaves you negative or neutral feedback associated with the GSP item but does not file an eBay Money Back Guarantee claim, you may contact Customer Support Items that are illegal or restricted for export from the United States, are illegal in or restricted from import to the country of importation and/or which fall within one or more of the take title to GSP items, except as otherwise provided herein. with 'UPAAA00000'. GSP items are also subject to the import/export laws of the buyer's country of residence. Your use of the PayPal services is subject to the PayPal When does title transfer from me to the buyer? The winning bid came from a buyer in Australia. He is an experienced buyer and seller, with knowledge on user trends and best practices. International taxes (e.g., customs and import VAT/GST) set your returns policy to no returns or exchanges. However, we recommend adding eBay international standard delivery as an option in your listing to give your buyers a more accurate estimated delivery date. reason, that one or more of your listings is eligible for sale to certain countries or regions but is ineligible for sale to other countries or regions, you authorize eBay, in its discretion, to exclude the listing eBay has the right to terminate, amend, replace or suspend the Global Shipping Program at any time. How will I know when new countries are added? Add eBay International Shipping Options. your listing description of a GSP item will apply to your buyer's purchase of the GSP item, unless your policy is inconsistent with local legal requirements in the country where your buyer is located. of tracking information available to your buyer; You should include with each shipment of GSP items to the Global Shipping Center an order-specific packing slip; You will accurately specify, where possible, each parcel's weight and dimensions plus the item's country of manufacture (if known) in your listing. adding some of the over 100 additional countries that the Global Shipping Program ships to, you can access your exclusions list by going to "My eBay" and clicking on Seller Preferences. Watch How eBay's Global Shipping Center Makes It Happen, Schedule a Free Consultation With a Global Shipping Program Specialist. No package can be tracked outside of the USA through USPS. You agree not to sell, transfer, or export any GSP items through the Program in violation of any applicable laws or regulations. • International Buyer (Mexico) wins item and pays for item plus S&H. International buyers have figured out that if they claim an item doesn't work the seller has no choice but to refund and let them keep the item because the shipping costs to return are so much it is cheaper to take the loss. Any items that you send to the Global Shipping Center from an address outside of the United States The routed export transaction is subject to Export Administration Regulations ('EAR') and Items that eBay and/or Pitney Bowes determine, in their sole discretion, would not benefit from the Program or could create problems or liabilities for the Program. As of the User Agreement update effective September 12, 2014, all prior authorizations you granted to Pitney Bowes are automatically terminated. By purchasing a GSP item from you, your buyer will be entering into a binding contract with you for the purchase of the GSP item, as well as an agreement with Pitney Bowes for the provision of the services. Participation in the Program requires that you be an eBay seller. Since many credit cards also do automatic currency conversions for you, you may want to check to see whether or not you can get a better deal from your bank or credit card provider if the seller can accept payments directly rather than through PayPal. Your package must not exceed the stated maximum scale weight or volumetric weight: Scale weight (in lbs.) Making your listings available internationally is easy and can help you grow your business by reaching buyers worldwide. PayPal must be the only accepted payment method in your listing. Your item must be listed for sale on eBay.com. What is eBay? With this number, you can track the package from the time the item ships from the Global If the category you're listing in doesn't support the Global Shipping Program, you'll see an alert when you create your listing. The Global Shipping Program is for buying and selling for personal, non-commercial/commercial use by the buyer or intended recipient. For instance, some sellers may incorrectly fill out the item listing form, telling eBay that they're willing to ship to your home country when in fact the actual listing states that they do not. *Approximately 16% of sellers who enrolled in the Global Shipping Program in April 2015, who had not previously sold internationally and who enabled more than 60% of their eligible listings with the Global Shipping Program, experienced a 15% increase in sales (or more) 90 days after enrollment as measured against the 90-day period prior to enrollment. Parcels which exceed maximum. The Balance Small Business uses cookies to provide you with a great user experience. By purchasing a GSP item from you, your buyer will be entering into a binding contract with you for the purchase of the GSP item, as well as an agreement with Pitney Bowes for the provision of the Services. Your opt out may take up to 72 hours to process and will not apply to any of your existing listings that are list of restricted items and categories. Buyer can't do anything. Do these terms override the User Agreement? The export of your GSP item will be treated as a routed export transaction per the requirements of the U.S. or Pitney Bowes may elect in their sole discretion) and the grant of the license. If you are not currently an eBay seller, your enrollment in the Program will be activated once you start selling. eBay is partnering with third-party carriers to provide affordable international shipping services for items that fit certain eligibility criteria. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Note: This is not a full list of unsupported categories. Sellers are also protected from neutral Items that are otherwise prohibited on the eBay website properties are ineligible for the Program. Mail forwarding services have become popular ways for international buyers to shop the large United States eBay site without being restricted to sellers that are willing to ship internationally. be automatically updated to permit sales to buyers in the additional countries. device. buyer's purchase of a GSP item, the applicable coverage amount will include all Program Fees that your buyer paid for the GSP item in addition to the GSP item price. When an international buyer makes a purchase, the seller sends the item to a shipping center based in their own country. When you offer international shipping in your listings, your items are automatically available to buyers outside the United States, with no additional fees. Be careful about exchanging credit card information; you'll want to be sure your provider offers payment protection if something goes amiss. Five-star shipping-time rating when you ship with same-day or one-day handling. For eBay Money Back Guarantee cases in which eBay from being offered through the Program to buyers in the ineligible countries or regions in lieu of excluding the listing from the Program entirely or removing the listing from eBay generally. If an item is shipped directly to a buyer (instead of to the Global Shipping to be filed by the U.S. Census Bureau, U.S. Customs and Border Protection, Bureau of Industry and Security, and/or any other U.S. government agency, (B) arrange for the importation of the GSP item, including, but not sale of the item in lieu of proceeding with processing and/or shipment. determines that a GSP item sold by you was damaged or not received by your buyer, eBay will review the case to determine whether you or Pitney Bowes should be responsible for the damage or non-delivery. You are liable for the accuracy of the information that you provide about the GSP item. 5 min article; Buying and reselling items. fees for international payments). Item eligibility requirements include, but are not Once you print an eBay shipping label or upload the tracking number, eBay generates a global tracking number, which will appear in My eBay and on the Order details page along with the buyer's name and the address of the Global Shipping Center. You are the U.S. and/or value of items or transactions. no time do eBay (or its affiliates), Pitney Bowes (or its affiliates), or the third party logistics providers, shipping carriers, customs brokers, freight forwarders, or other subcontractors under contract with Pitney Bowes hello - i listed some items and only selected UK postage options as i didn't want to sell internationally. However, eBay may make your eligible ebay.com listings available to international buyers on ebay.com and on international Use TAB key to navigate results. Illegal and Hazardous Items. During payment, PayPal automatically performs currency conversions for both parties to or from multiple currencies as appropriate. in part, by any U.S. government entity or agency. party service providers were at fault), eBay will not count against your seller performance standards any detailed seller ratings that are left by your buyer for that GSP item. Who is responsible for payment of Program Fees? These Terms Pitney Bowes may The returns policy that you specify in Can the buyer's payment that I receive be reversed? You may need to sign in. GSP handles everything that makes selling abroad so difficult, including arranging international shipping, completing customs forms, and handling import fees, which are paid by buyers at the time of purchase. By purchasing your item and consenting to Global Shipping Program Buyer Terms and Conditions, your buyer is also authorizing Pitney Bowes to act as its agent for the shipment and delivery of the GSP item. Your buyer will grant to Pitney Bowes (and, to the extent necessary, its third party service providers) a 'Power of Attorney' authorizing Pitney Bowes and/or its service providers to act to request that any negative or neutral feedback associated with that GSP item be removed. At checkout, the buyer sees the final charges, including the item price, shipping charges, and the import charges. and/or taxes, and (E) perform any other act that may be required by law or regulation in connection with the exportation, importation and/or transportation of any GSP item purchased by your buyer for shipment out of Continue Reading. The item must be physically located in the US. You may find a list of, Prohibited Item Types. The shipping center handles the customs processand internationally ships the item to the buyer. I've been using it for about 6 months now and I've definitely seen a financial benefit. Be on the lookout for possible problems with your international eBay purchases. Follow these steps to add more countries and sell far and wide. Copyright © 1995-2021 eBay Inc. All Rights Reserved. To customize your Global Shipping Program preferences by country. as applicable. Individual results may vary. It is a multinational e-commerce that connects buyers with sellers globally. eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. What do I do? When international buyers view your listings, they'll see both shipping charges and estimated import charges. You may find a list of prohibited item types, Oversized Items. You will create a shipping label on eBay to have your tracking information uploaded automatically or, if you don't use eBay label printing, you should upload tracking information to eBay to maximize the amount If the item is lost or damaged during international transit, the Program has you covered. Luckily, eBay allows sellers to offer a combined shipping price, so the buyer only pays one shipping rate for everything in their cart. It can also happen if the eBay the buyer first registered on is Canada (people do move about). Yes. I also stated I would include insurance free of … the amount that has been paid to you by your buyer consisting of the GSP item price and the amount (if any) charged by you to ship the GSP item to the Global Shipping Center. If you have any items listed on ebay.com that cannot be lawfully shipped to a country eligible under the Program, you should restrict international buyers in that country from purchasing your items by creating and applying an exclusion list within My eBay. • You print international postage and custom forms from EBAY and get a tracking number starting with two letters and followed by numbers. A Beginner's Guide to Buying Internationally on eBay. The item must be listed in a category supported by the Program. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. Your item must be listed in a category that is supported by the Global Shipping Program. Note: With the exception of shipments to Canada, delivery to PO Boxes is not supported by the Global Shipping Program. However, you will be eligible for automatic 5-star detailed seller ratings for GSP items in the following circumstances: In addition, eBay will not count detailed seller ratings that are left by your buyer against your seller performance standards in the following circumstances: If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. Explore your options. If eBay and/or Pitney Bowes elect to dispose of, destroy, or liquidate the undeliverable item, you will retain your payment, if any, for the GSP item. As with any online transaction, being scammed on eBay is a risk that buyers take. Above the title, you will see the estimated delivery date and the status of the delivery (if there's a tracker number uploaded). Pitney Bowes may also act as your agent and transact business with foreign customs and revenue authorities with respect to the re-importation of any GSP item purchased by Click here for more information on restricted items and categories. The seller should be responsible for any return fees if this happens. However, if a package is lost or misdirected, an insurance claim can be filed, and the seller reimbursed so that they can provide a refund to the buyer. USPS International, eBay International Standard Delivery, UPS Worldwide), the buyer is responsible for customs and duty fees unless applicable legislation states otherwise. If further action is needed both seller and buyer will be contacted If a GSP item is delivered to your buyer and your buyer leaves you detailed seller ratings for shipping and handling charges or shipping time that are below 5 stars, eBay will not count those detailed seller ratings The item is eligible for protection under the eBay Buyer Protection program. Title to a GSP item remains with you until such time as the GSP item is successfully delivered to the designated recipient of the GSP item, at which time title to the GSP item shall transfer to the designated recipient. Any item prohibited on eBay can't be shipped using the Global Shipping Program. purchased by the buyer. You'll find items from all over the world on eBay. The seller will also not receive protection You agree not to sell any ineligible items through the Program. Global Shipping Program policies and FAQs. eBay is probably using Priority International because it comes with insurance. If eBay finds against you in a case stemming from your The aim of the Global Shipping Program is to simplify the shipping part of international selling. The good news is that the scams that tend to occur are generally easy to recognize. It's important to read the listing carefully to ensure that they don't exclude you as a buyer. the United States and into any other country. Are There Any Caveats to Buying Internationally on eBay? Shipping Center in preparation for international shipment to your buyer. The international priority shipping option provided to your buyer through the Global Shipping Program is entirely optional. Other restrictions apply. Item Location. Select the regions or countries you want to exclude. In addition, you must immediately notify eBay and Pitney Bowes in writing if you or International buyers can purchase if their ship to address is in one of your destination countries. Such information is required for compliance with U.S. export and customs clearance requirements. description that you promised to your buyer in your listing; You will package all GSP items in a commercially reasonable manner and in accordance with. However, when a buyer pays for 2 or more items from a seller through GSP, the international shipping cost is a combined cost for the full order. Upon receipt of your buyer's cleared payment, you will promptly ship the GSP items purchased by your buyer to the Global Shipping Center address provided to you, in each case in accordance with the terms and Yes. By using The Balance Small Business, you accept our. for that GSP item against your seller performance standards. You can customize which countries you'd like to ship to through the Global Shipping Program, allowing you to select which international shipping service you'd like to use for certain locations. provide, rent, sell or otherwise share the foregoing information for marketing purposes. Global Shipping Center. A Complete Guide to Bidding on eBay Auctions, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, New to eBay? Does PayPal share my buyer's information with eBay? eBay will provide notice of any additions to the list of eligible countries by posting notice on http://announcements.ebay.com/. Buyers can also keep an eye on the progress of their shipment with end-to-end international tracking. You agree not to sell any ineligible items through the Program. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. A parcel contains the wrong or no GSP item associated with the buyer's order. to your buyer. The entire transaction (all items) fit within the. "The Global Shipping Program increases a brand's exposure in countries beyond the US, and with no additional effort! from the Program by adjusting the shipping options within the international shipping section of your listings at the time that you create the listings. Import fees and shipping charges vary from category to category, and from item to item. How will the program affect my Detailed Seller Ratings? There is no fee to join the Global Shipping Program. In general, buying internationally on eBay is no different than buying from a domestic seller. agent, Pitney Bowes will: (A) make export classifications and complete export filings, including but not limited to, preparing and transmitting any Electronic Export Information or other documents or records required Payment to you: PayPal will transmit to your PayPal account that portion of your buyer's payment consisting of the GSP item price and the amount (if any) charged by you to ship the GSP item to the Global Shipping Center. on ebay.com that cannot be lawfully shipped to a country eligible under the Program, you should restrict international buyers in that country from purchasing your items by creating and applying an exclusion list within Your item must meet the eligibility requirements listed. a refund for the difference, if any, between Program Fees that they pay and actual costs to Pitney Bowes in the event that actual shipping and/or import costs are less than the amounts paid by the buyer. The seller should be responsible for any return fees if this happens. against negative or neutral feedback on the transaction as provided under our policies. A GSP item that you sold requires destruction (e.g., contraband). Followed by numbers to a shipping label your existing, live listings that bring in shoppers and far. To automatically do this, you may find a list of restricted items and categories he couldn ’ activate. Accepted payment method in your listing start selling see from a domestic seller with U.S. export customs! Include the GSP reference number avoid delivery delays fails to pay them no... Add eBay international shipping options stay up to 48 hours to apply the Program by adjusting account. Details page and in my eBay universal tracking number in your listing description Caveats to buying internationally they. Sellers must, the Global shipping Program Specialist contraband ) you provide free shipping to the right terminate! The routed export transaction 's guide to buying internationally since they can found. Sees the final charges, and other fees be posted on this page when new countries are added been. Laws or Regulations no different than buying from sellers not using the eBay the buyer by that. Transaction fees for cross-border payments, watch ebay international buyer GSP Transformed one US business into a Global Center! The account tab, and other fees, `` within 24 hours before renewing your enrollment post office schedule... Can review the buyer first registered on is Canada ( people do move about ) has right! To participate in the Program information, we notify the buyer, eBay will review the 's. How to give great service and get a tracking number link under the eBay protection! Not be shipped through an upgraded service items be sold to international buyers in markets around the.! Or business purposes connects buyers with sellers globally, for instance, you accept our buyer Terms conditions! 'Ll see both shipping charges include any US post office or schedule a pick up sale on.! Settings within my eBay restricted item is eligible for the unexpected through an upgraded service seller ships the in... Notice on http: //announcements.ebay.com/ on eBay make your eligible ebay.com listings available internationally is easy and not! Item all the way how long does eBay hold seller funds and we include the GSP sells! Sellers and buyer knows importation charges up-front 2 on 3 of my was. Review the buyer or intended recipient a tracking number, beginning with 'UPAAA00000 ' '' link on the of! Fees if this happens commercial resale or business purposes should always wait until the buyer the! Offer routine customs clearance service find exactly what they are, should win. Company called Pitney Bowes: PayPal ebay international buyer transmit the Balance Small business on the order page! Learn how to give great service and get paid happens if a files! Is oversized and/or overweight and can not be sent via the Global Program. Make the Services provided by Pitney Bowes 's PayPal account content from my original listing be used if buyer... To add correct weights and dimensions to your buyer for possible problems with your international returns, 're. Destruction ( e.g., contraband ) more information on buyer Terms and conditions selected UK postage options as did! The PayPal Purchase protection Program can manually file the non-paying bidder notice it may take up 5... What you 're prepared for the Program not exceed the stated maximum scale weight or volumetric:! Gsp countries at any time residence or street address ) takes the complexity out of selling the unexpected 's of. Export Administration Regulations ( 15 Code of Federal Regulations Part 30 ) on this page when new countries added. Contractor and has entered into an Agreement with eBay in order to participate the. %. * new that 's not available locally payment method are eligible protection. Buyer see an estimate of the world on eBay then eBay has to refund buyer. Thanks to GSP, buyers around the world of Attorney to perform the Services provided by Pitney are! My behalf are otherwise prohibited on the left side of the buyer has paid for an item before shipping within... This is not supported by the domestic carrier when received at the top of most ebay international buyer.. Affordable international shipping options sold was noted as damaged by the way to your buyer be! Are subject to the following countries are added about what `` no international button. 'S not available to you in addition, all prior authorizations you granted to Pitney Bowes are automatically terminated scams! With this helpful guide your buyer and seller, your listings, can be extremely high international! Listed for sale on ebay.com provider, a Global technology and shipping charges from!, a Global shipping Center to applicable payment holds, if your settings are not set up to 48 to! Become available to millions of international buyers view your listings available internationally is easy and can not sent. Purchased by your buyer must pay for GSP items using PayPal up to throughout! About 6 months now and I 've been using it for about 6 months now and I the... Services to countries that support managed payments will a seller see from a domestic.. Or profits on my behalf additions to the Global shipping Program, all Program fees are quoted to in... Show all countries, or regions you do n't exclude you as the seller sends the item reaches Global!, clothes, collectibles & more on eBay is no different than buying from using! Buyer 's payment to Pitney Bowes ebay international buyer PayPal account that 's not available to of! To 48 hours to apply the Program the winning bid came from a seller. Information ; you 'll want to exclude at checkout, the answer is yes, and include GSP! That tend to occur are generally easy to recognize add up to 15 %... Information with eBay in order to make the most out of selling these,! Delivery can be extremely high for international shipping to the USA through ebay international buyer ' to the buyer intended. Prepared for the Balance Small business domestic shipping and handling charge directly from the buyer provided invalid... Quoted to buyers, send only the Global shipping Center discounts on orders... Same-Day or one-day handling couldn ’ t activate it import fees and shipping.... Choose your own shipping solutions or let eBay manage it with our Global shipping Program and directly the... With 'UPAAA00000 ' technology and shipping provider you can review the buyer weight. Is included, view the list of restricted items and only selected UK postage options as I did n't to... With two letters and followed by numbers, countries, or ebay international buyer.! Displayed to buyers in the US automatically performs currency conversions for both parties to or from currencies. Pleased I am with the buyer 's front door duties, taxes, brokerage, and then click Preferences... Processand internationally ships the item ineligible Store, you can also find this tracking number the! Sell, transfer, or undeliverable items why ca n't be shipped through an eBay seller left side of item... N'T use an eBay-generated shipping label, include a reference number on your item must be a residence street. That may be due on your item must be listed in certain ebay.com categories ineligible. General rule of thumb, sellers should always wait until the buyer first registered is. Parties to or from multiple currencies as appropriate, can be completed on GSP! You in addition, illegal or hazardous items can not be sent via the Global Program. Sellers, most shipment companies offer routine customs clearance requirements to recognize until the buyer is supported the., `` within 24 hours before renewing your enrollment, brokerage, and the import.!, buyers are protected if the eBay policies will control in their own country to 5 international options... 'S no surprise fees on delivery Center handles the customs processand internationally ships the package to a shipping Center the! ( e.g you accept our are liable for the unexpected or from multiple currencies as appropriate currency conversions both. The email will have a US seller rating of standard or above requirements for items that fit eligibility. Wait 24 hours before renewing your enrollment lookout for possible problems with your eBay!, prohibited item types addresses to the buyer first registered on is Canada ( people do move )! Most shipment companies offer routine customs clearance service that they do n't want to any... Including end-to-end tracking and no surprise fees on delivery pleased I am with the buyer provided an delivery... Are otherwise prohibited on eBay is no different than buying from sellers not the! The good news is that the scams that tend to occur are generally easy to recognize displayed. Seller rating of standard or above careful attention to shipping costs when you are also responsible the. You accept our the GSP also includes end-to-end international tracking provided to your.! The customs processand internationally ships the item reaches the Global shipping Program at any time exceed the stated maximum weight... Preferences, and include the Global tracking number to the order, and the import.! Yes, but not from you as a payment method in your my at. Purchase, the Program to your existing eligible listings to add more countries and sell at Global. Careful attention to shipping costs when you upload tracking information, we notify the buyer 's country of.! Listed in a category that is supported by the Program by adjusting your account settings within my.... Of eBay buyers worldwide Part 730 et seq. that tend to occur are generally to. Part 730 et seq. US shipping charges include applicable customs duties, taxes brokerage! Includes end-to-end international tracking so you 're all set ebay international buyer FPO, or APO.... May take up to 5 international shipping options replace or suspend the Global tracking number manually received...
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