•Business management and planning, including accounting and auditing. Complimentary flights must be within 36 hours of the flight they are acting as the Companion, or the next available return scheduled service. To book on type 2 flights (Alderney) book your flights online, or call RES on 01481 267267 to check availability and then email the details of the passenger booking with the Pet type/weight and breed to [email protected]. This is subject to availability. An Aurigny spokeswoman said the airline would only be processing the cancellations online using the airline's website, as its call centre was overwhelmed today. Passengers will continue to be able to travel with the existing hold baggage allowances. •Marketing activities only where you have given consent. Each Youth must have his/her own photo ID. This is only applicable to web bookings made through aurigny.com. This may involve travelling to and from a different airport. When calling, please make sure you have your frequent flyer membership number available. The boarding passes include a bar code which will be scanned at the airport security desk, and again before you board the aircraft. With any Aurigny Air Services flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. We request that you are seated in a window seat for your own comfort and to avoid disturbing you when the adjacent passenger is boarded. Please note that flight changes and refunds are not available through our call centre. The Rescue Fare is only available to passengers who arrive at the airport no more than two hours after their original departure time and is only valid on the day of departure. Minimum Check-in/Bag drop 45 minutes for Southampton flights. We will use your personal information in the following circumstances: •Where we need to perform the contract we have entered into with you. This should be a minimum of 72 hours prior to travel but ideally as soon as possible. Council issued bus pass (Senior Citizens only) Alderney, Bristol, East Midlands, Exeter, Grenoble, Guernsey, Jersey, Leeds/Bradford, Norwich, Southampton and Stansted are all single terminal airports. As Guernsey Airport is small you will be using the same area as the other passengers but the security staff will assist you and your family. Only permitted for Mobility Aids by prior arrangement. The European Union has adopted security rules that restrict the quantity of liquids, gels and pastes that air passengers may carry in cabin bags. Children aged 14 and 15 will continue to be able to travel unaccompanied. (a) guns, firearms and other devices that discharge projectiles — devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including: firearms of all types, such as pistols, revolvers, rifles, shotguns, toy guns, replicas and imitation firearms capable of being mistaken for real weapons, component parts of firearms, excluding telescopic sights, compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns. Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Aurigny follow CAA guidelines and further information can be found. Aurigny Air Services Limited (Aurigny) is committed to protecting the privacy and security of your personal information. If you need to cancel the outbound and return flights you must cancel the first flight then repeat the process to cancel the second flight. Award Points are non-refundable, however, any taxes paid will be refunded upon written request to Aurigny Customer Services and subject to an administration charge. (This must be locked). The passenger must travel on the same flight and in the adjacent seat, i.e. Yes, it is available on all Aurigny routes. Can I breast/bottle feed on board the flight? If your hand baggage is too large then you will be required to check it in and this may incur charges if it takes you over your hold luggage allowance. Seats being available on a flight are not a guarantee that you will be able to receive a complimentary ticket for that flight. We will get your express opt-in consent before we share your personal data with any company outside Aurigny for marketing purposes. Please email [email protected] for availability with the breed and weight of your dog(s) and a copy of their registration with one of the accredited members of the assistance dog association. Aurigny has cancelled some of its flights to the northern isle today - with some Sunday services also at risk - due to crew shortages. Save money by adding baggage to your booking up to 3 hours before departure online or via our call centre provided you have not already checked in online . Cats - must travel in waterproof cat box provided that no dogs already booked on that flight. Please note that you must be physically capable of operating the emergency exit if seated in an emergency exit seat. For further information on arriving in the Bailiwick, please visit our FAQs section. Large and bulky sports items like surfboards and windsurfers may not be able to be carried on our aircraft when they have a full complement of passengers and baggage. For current fee levels see the Fees Section in FAQs or click here . If you have already checked in for your flight you will have to call us (01481 267267) or visit one of our customer services desks. However, for flights that are departing within the EU, you may be able to claim for Aurigny Air Services flight compensation, even though they are not a European airline.This is because of a regulation known as EC 261.. You must ensure that any live/frozen bait is secured in air/water tight containers. Sporting goods and their travel bags including but not limited to golf clubs, windsurfers, skis, bicycles, sporting weapons, etc. This may be whilst waiting in airports, travelling by coach, taxi, train or ferry, overnight stops in hotels, guest houses, airports or in the care of social services. This is to ensure the safety and welfare of the travelling child in the event of a diversion and/or overnight stop. By this we mean the use of specialist stair climbing equipment to help people with reduced mobility to get onto the aircraft. This will affect families. Please note that all of our Charges and Fees are non-refundable. Please note - we are unable to accept responsibility for any "essential" items (medication, ID, tickets, money , keys, phones, laptops etc) in checked-in hold baggage. Can I sign my child up to the Frequent Flyer programme? Up to three items of hold baggage can be added to your booking at the time of making it or later through “Manage”. Instruments and their cases are carried on a Limited Release Basis and not covered by airline insurance. The additional 20kg will be accepted subject to space available. This Privacy Policy applies to all Contacts whether existing, prospective, declined, exited or former and users of our website. £45 + Fare difference Flight change - 30 days or less before either your current dates of travel and/or proposed new dates of travel. We may update this notice at any time. Please contact Reservations). However, the initial climb may cause discomfort, so you may wish to consider a soother at this time. In order to meet Customs and Security requirements, instruments that have travelled in the hold will be returned to the passenger in the baggage reclaim area. Award Points are not available for any flights travelled prior to joining the programme. Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public. Those travelling after 27 March will be contacted by Aurigny and given the option of being booked on a Blue Islands flight or having a full refund. CAA website. Go to the ‘Join Frequent Flyer’ tab on the home page at www.aurigny.com or click here and complete the registration details required for the Primary Member. In the event of flight disruption, Aurigny may be unable to provide any special individual assistance for youths. Flight delays and cancellations do happen, and oftentimes, there is very little that air passengers can do about it. In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations. It is important that you read this Privacy Policy, together with any other privacy policy we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information. DO I GET FREQUENT FLYER REWARD POINTS ON ALL THE NEW FARES OFFERED BY AURIGNY? Aurigny have had to make the regrettable decision to cancel some flights on Friday and possibly Sunday to and from Alderney due to crew shortages outside of its control. 28th to 35th week of pregnancy you are permitted to travel with a valid medical certificate obtained by your doctor, if you are unable to provide a doctor’s letter then you need to complete a flying during pregnancy Form B and hand a copy to the check-in staff on each flight. The front wheel must be removed and securely attached to the frame. We're here to help. A fee is payable, for current fee levels see the Fees Section in FAQs or click here. There is a fee per person to choose your seat. Please call Reservations on 01481 267267 at least 72 hours prior to travel. Does this need to be paid in advance of travel? All routes except between Alderney - Southampton, Alderney - Guernsey and for travel between the UK and Alderney via Guernsey; For Alderney, Southampton and connecting flights via Guernsey ; Can I carry a relatives ashes on-board with me? Please note the instrument will be classed as your one piece of cabin baggage. Any other fragile, valuable or inadequately packed items not specifically listed. Valid airport employees security identity pass By continuing to use our site, you are agreeing to our •Right not to be subject to decisions based on automated processing. In the event of flight disruption, Aurigny may be unable to provide any special individual assistance for youths. Desks open at 0545 or 2.15 hours before departure, whichever is the later. To withdraw your consent, please contact us at [email protected] or write to us at the address stated at the end of this Privacy Policy. Aurigny only Permits the carriage of pet dogs/cats (Minimum age 8 weeks) in the aircraft hold on the following types of aircraft: ATR  -  Guernsey to Southampton (both directions). In the event of a cancelled flight, the airline didn't inform you about the cancellation 14 days in advance. This Privacy Policy describes how we collect and use personal information about you during and after your relationship with us. Under certain circumstances, by law you have the: •Right to data portability: right to request the transfer of your personal information to another party. The number of musical instruments that can be accommodated on each flight is limited. Be positioned by the window and not an aisle seat, be properly secured by aircraft safety lap strap and not be in a seat in an emergency exit row. The items can then be collected from the baggage conveyor belt at your arrival airport. In the event of items travelling on a later flight than yourself, you will be responsible for collecting these from the destination airport. Any claim for compensation should be addressed to your insurance company. Aurigny Air Services Canceled Flight Compensation. You can also make your own arrangements, keep your receipts and we will reimburse your reasonable expenses (This is up to a maximum of £100 per person and excludes alcohol). If you experience this you should close your browser session and retry in 30 minutes. Aurigny regret following flights are now cancelled: ... GR626/GR696 Guernsey to Bristol and East Midlands to rebook for alternative date or cancel for refund. This means, in the event of accidental damage in transit, the cost of the items will not be covered by the airline. Never carry damaged batteries or equipment on an aircraft. •Payment services provided by banks, credit card and debit card issuers and payments processing organisations. In accordance to EU Regulation 261/ 2004 passengers are entitled to compensation if they have encounted a flight delay of over 3 hours or if their flight has been cancelled. All points are valid for redemption for a period of 24 months from date of award. Eligible flights from Guernsey, Southampton and London Gatwick close for Web Check-in 1 hour before departure and from our other UK Airports 3 hours before departure. This may be whilst waiting in airports, travelling by coach, taxi, train or ferry, overnight stops in hotels, guest … Please allow extra time for the paperwork formalities to be completed prior to check-in. No, the value is the same as for adults. If you have hold baggage please present it at the Aurigny Check-in desk along with your Web boarding pass no later than the minimum check-in/bag drop time shown in the Check-in section of the FAQ's. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. If they do not they are not able to take care of themselves or do not have the consent form when travelling they will be refused carriage and no refund of their flight ticket will be made. I already have an easyJet flight and an aurigny flight, can I use the guaranteed connection service? For this reason please keep your boarding pass neatly folded and flat. You have picked flights where the returning flight is departing at least 1.5 hours before the departing flight. This could lead to long periods of time with no guardian. We are aware of the impact this is likely to have, and although the number of children using the service is relatively small, we fully appreciate and understand the implications for those families using it. Passengers will be allowed to travel at any stage from the 36th week of pregnancy and beyond on our short routes to and from the UK. Limited quantities of liquids, gels and pastes may include: All liquid containers must be carried in a separate clear plastic, zip-top or re-sealable bag that does not exceed 20 cm x 20cm (8 inches x 8 inches) or equivalent to one litre capacity. They can not currently be purchased via the web. Costs for changing names can be found under “Fees and Charges”. WILL I BE ABLE TO TRAVEL WITH A BABY BUGGY ON THE LIGHT FARE FREE OF CHARGE? However, it may be possible to carry 2 small/light dogs from the same family in the transit carrier/cage. Children are from 2 years of age to the day before their 12th birthday. £30 + Fare difference Flight change - 31 – 60 days before either your current dates of travel and/or proposed new dates of travel. Anyone returning on any flight to the island now needs to self-isolate for 14 days even if they are showing symptoms or not. Certain taxes and charges may be refunded subject to the payment of an administration fee, Excess Baggage: Between Guernsey and the UK. A Companion must be aged 16 or over and capable of looking after all aspects of the welfare of the child – in particular assisting the child in an emergency situation. We collect personal data from you when you book a flight with us (either directly or indirectly through our trusted third party partners), create an Aurigny Frequent Flyer account, use our website and or other websites accessible through our website, participate in a survey or competition, or when you contact us. I have several bookings for the future which I made before joining Frequent Flyer, will I get Award Points for these? Award flights may only be purchased if you have sufficient points in your account. London Gatwick - North Terminal, Manchester - Terminal 1, Birmingham - main terminal (old T2). You can change your booking on-line, on all our services, up to 1 hour before the scheduled departure time of your original flight, even if you have already checked in online. The Primary Member of a Household Account is the only person authorised to make changes. How much milk or drink can you take on board for your baby/child. Temporary Opening Hours - Monday to Friday : 0800 to 1800-  Saturday/ Sunday: 1000 to 1600. For any discrepancy please email: [email protected] along with your Frequent Flyer number and the booking reference concerned. Cookies may be used to customise your experience, record how many times our site is visited and the pages accessed. For London Gatwick, go to the Airline Services ticket sales desk at the South Terminal. Passengers (aged 11 years and over) are required to wear a medical grade face mask through out their journey. On the day of the infant's second birthday they will be charged a child fare and seated in their own seat. Procedure for booking Child Companions - Book all flights on which you are accompanying the Child online but DO NOT book the complimentary sectors. Also, Aurigny airlines have the authority to refuse your refund on a canceled ticket on the basis of a … Routes between Guernsey and Alderney to/from the UK will no longer be able to carry Unaccompanied Minors. The Primary Member must be aged 18 or over, the other members may be of any age and the six additional members may include children and infants. Seats are subject to availability at time of selection. Please try again or contact our customer service team. Web Check-in is available to passengers with or without hold luggage. Yes, details of our policies can be found in the FAQ section of the website (Aurigny.com) and some types of sporting goods can be booked online at the time of making your reservation or afterwards through “Manage”. The compensation can be up to €600 per passenger. Yes. What do I do if I need to change the name? We may also use the information we gather to: •enhance or improve customers’ experience of Aurigny products and services and our website. There must be no ammunition in the gun. Proof of age may be required. In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. 2. collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. Aurigny airlines also provide ticket cancellation and refund policies on booked tickets. A fee will apply per sector. Bags can be added at weights of 20kg or 23 kg. In the event of flight disruption, Aurigny may be unable to provide any special individual assistance for youths. Due to the size restrictions of the aircraft hold fishing rods may not exceed maximum length as follows: 8ft for flights operated by the Embraer aircraft, 6ft for flights operated by the ATR aircraft, and 4ft for all Dornier flights. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. Valid armed forces identity card Aurigny reserves the right to restrict the sale of Safety Assistant fares subject to commercial loads, in which case the nearest alternative flight will be offered. If, during this period, you step back to the beginning of the process or leave the booking window and open a new one then it is possible the flight will increase on the 'new' booking if the original fare is no longer available. 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