Thanks for saring this and help many others like me. You can actually have a look at Apple’s page regarding what’s new with each new update. Then turn on your device. We apologize for not providing a prompt response. I wanted to leave a comment because I am ecstatic. how do you bend the connectors? Required fields are marked *. THANK YOUUU. Not sure, but either the magnet or the reset took care of it (so far, so good.) I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. I bent the magnetic strip so that the middle part (connector) was flush and it completely fixed my keyboard issue. Still didn’t work for me, as did none of the above suggestions. I think this has made the connectors fit more tightly and has solved my connection issue completely. Please ensure that your iPad Pro has the latest version of the iOS software. Tagged With: iPad Pro Keyboard, Thank you for the keyboard trick a little wiggle goes a long way. Most updates are designed to take up space that can’t be retrieved and to stop certain apps from working. I placed a thin strip of electrical tape on top of the part of the magnetic strip that were worn out and showing bits of metal coming through. Then insert it into your iPhone or iPad and check if the “This Accessory May Not Be Supported” doesn’t appear again. I tried your #1 & #2 with no luck. Works for me! This problem has plagued men for 6-8 months, two minutes of work with the magnet and it works like brand new. Also, try these steps: You’re a life saver. Grateful to be able to use my ipad smart keyboard again! Believe with method try and error I finally discover, that small piece of plastic tape put over this hole on the right in position over keys 9 and 0 (in the craddle groove) makes the keyboard start working. It’s important to keep your iPad updated regularly. This applies if your iPad has a home button. You can turn off your iPad Pro by going to Settings > General> Shut Down. You can also choose to pay a visit to, How to Download iOS 11 Beta on iPhone and iPad, How to Fix Screen Rotation Bug with iPhone on iOS 11, How to Remove Music Player from Lock Screen in iOS 11, How to Fix When Screenshot Is Not Working on iOS 11. This website is not affiliated with Apple. They just want me to buy another board. SOLVED for me!!! I’ll take it in for a Genius appointment. Much more since the last software update 12.3.1. Many iPad Pro users are reporting this problem. Thanks, this worked for me too! You will not lose any of your data by doing a force reset. It’s important to keep your iPad updated regularly. Thanks for the advice. I complained to an Apple Tech at my local Jump+ (a official Canadian apple reseller and repair shop) and he told me there was a recall for the older iPad Pro smart keyboards especially because of this problem, as long as your keyboard is less than 3 years old. Release them when the Apple logo appears on the screen. She is a longtime Mac and iPhone user and holds a Ph.D. from the University of Illinois at Champaign-Urbana. If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. Apple support is absolutely useless. None of these worked for me. Also, try these steps: You need to follow different steps. After listening to my friend's suggestion to update iOS to the latest version, the problem that accessory may not be supported on iPad is … Mine was (barely) and I got a new Smart Keyboard for free. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. Forced restart. Thank you very much. All it takes is just going into the Settings and then General and then Software Update to check if there are any new updates waiting for to be downloaded. – honestly did not even consider the keyboard as the problem. . This removes the humongous keyboard that takes up half the screen, and adds QuickType for even faster typing. Force restart your iPad: If your iPad has Face ID: Press and quickly release the Volume Up button. If you re soo disappointed, you can also send feedback to Apple. Check your connections. My keyboard would work off and on. There was probably short circuit because of connection between ipad case and punctured plastic cover of signal lead which makes this happen. Will see when it stops if we can repeat the treatment. Regarding keyboards, Apple is servicing the iPad Pro Smart Keyboard for up to three years. Your email address will not be published. The simplest solution – Occam’s Razor for the win! Here's when these alerts might appear: Your accessory is defective, damaged, or not Apple-certified. Very frustrating. I collected it for the Apple store this morning as the previous one stopped working and the guy at Apple couldn’t get it Woking after trying several ways to try and get it going again. So no more connection errors! Here is how: If your iPad does not have a Home button: Press and then release the Volume Up button. You can try testing the iPad once again to see if the Smart Keyboard keeps showing the “This accessory is not supported by this device” error. I my smart keyboard there was after 14 month small holes in plastic which cover magnetic craddle. My auto update has always been off, yet Apple pushed it through. It could be something wrong with your charger, not … In this article, we are explaining why you’re seeing this alert message and further what you can do to fix the problem. The Smart Connector (three small pins) on the Apple Smart Keyboard is not forming a clean connection with the corresponding three-pin socket on the side of the iPad Pro. Grab the bottom left and right corners of the iPad and without removing it from the slot above the numbers, slightly wiggle it back and forth so that the contacts rub against each other just a bit. But you’re fixed has solved it! Now press and release the Volume Down button. Well, try getting a magnet and then rubbing it against the top part of the keyboard (where the switch lies). After reading your response, as you indicated, I checked my settings > accessibility > keyboards, and the selection button for using an external keyboard was in the off position! Thank you for replying with your wise sage advice! I very carefully bent it so it was straight again and immediately it all worked again. We found that many of the keyboards that were giving the "This accessory is not supported by this device" message finally stopped working on ay iPad. Restoring the magnetic link – I’ve come across this before. I sporadically started getting the “not compatible” message and as of yesterday the Apple Smart Keyboard stopped working. Hardware keyboards should have appeared under ‘keyboards’. This post is still paying dividends. The simplest way to fix iPad Pro Smart keyboard not working is to force restart the iPad. However, Apple has other warranty programs (e.g., Quality Program, Repair Program, etc), even if your device is out of warranty. Having been in a similar situation and understanding the fragility of Apple’s shitty products, in this guide, I’ll show you a few ways that you can try and fix when your iPad or iPad Pro’s Smart Keyboard shows the “This accessory is not supported by this device” error. If nothing in this guide has helped to fix the issue, then you can always choose to contact Apple directly and let them know what’s the issue. Official comment. Now I get a message saying "This accessory is not supported by this device." Any ideas? Hi everyone! With the keyboard attached but not in the support guttering get a small magnet and rub it just above the 1 and 2 keys on the keyboard. I did everything stated yet it still wouldn’t work. 1. Copyright © 2016-2020 Saint. Thanks, you are amazing! We would like to touch base with you and check if you're still having problems with your Combo Touch keyboard… Omg! I figured out a possible solution for those who have tried everything. Magic! I was about to head to Apple Service Center when I saw this post. o Press the power button and hold it until your iPad shuts down and opens up again. The adapter is obviously compatible! Like this, tape=—- connectors….. If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. Plus, I have never dropped it before. You should definitely contact Apple if your device is still under warranty. Still a bit unreliable but now I know how to solve the problem. 4. It didn’t. 1. There was some tiny metallic pieces in the magnet strip above the “1” key. There are several reasons why you might see this alert or similar alerts on your iPhone, iPad, or iPod touch. I was about to go bluetooth when I found this suggestion. All it takes is just going into the Settings and then General and then Software Update to check if there are any new updates waiting for to be downloaded. Thank u. Cleaned it. Your email address will not be published. you don’t bend the connectors, you gently flex the strip that the connectors are on – its the strip that has the magnetic fixing in this is so that the connectors make full contact with the mating parts, I just wanted to thanks Patrick as well! So again, thanks. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. A diagram of WHERE the magnet might lay in the keyboard head would be useful, or will a magnetic stick to the relevant spot? left stuck covering the connection pins. Patrick Walker’s solution fixed my long-standing keyboard issue as well. Like so many others who have commented … thank you Patrick! Could Not Set Up Apple Pay, An error occurred while setting up Apple Pay, Fix, How to Fix iPhone Keypad not Working During Calls, What You Can Do with an Apple ID without an Apple Device, Your Computer was Restarted Because of a Problem: How to Fix Kernel Panic on Mac. Thank you, worked beautifully. I will see an Apple Genius person when I am next in a city that has one. I put on some Scotch tape, and the keyboard worker again! Working as I type this now. I cleaned and bent the magnet strupe, but notering worked out. Brilliant! Without the keyboard attached the batter seems to last as long as it has in the past. Do not worry, you will not lose any content. . Filed Under: Not working? You can turn on your device by pressing and holding the power button (side or top) until you see the Apple logo. Also make sure that there is no unwanted stuff (dirt, debris, lint, paper etc.) Using the keyboard to type this review. Lightly sanded connectors. Firstly, Check if your iPad is Updated. I used a magnet that we used to hold a souvenir from my sister’s graduation – not sure if it’s neodymium but it worked amazingly well anyway. First … Then I added some preasure on top of the screen (perhaps in frustration ;)) and then! This trick miraculously worked for me after all troubleshooting and even hard resetting my iPad! Will never know how that happened, and will see if moving it to the “on” position, stops the issues not only with the message, but also if it restores how well it works as well. Need support. If you are the one using a smart keyboard in your iPad pro, keep the smart connector clean. Step 4:  Finally, you should see a small, spinning wheel right at the center of your iPad’s screen before it shuts down. Then it reappeared. Thank you for your post! You can try blowing air directly into your connectors to remove debris. I had no issues until my iPad Pro automatically updated to iOS 13 even though I had it set to manually update. **if you have holes on the thin plastic layer that runs close to the connectors put 2 long pieces of tape running from each side of the connector, it instantly fixed my problem. Thank you Patrick! Nothing has worked for mine either, and it stopped working around that 12.2 update as well. You can proceed to press the On/Off/Sleep button once again to turn it back on. I WONDER WHY APPLE CHEATS ITS CUSTOMERS. I cleaned and cleaned again. Press and hold the Power button until your iPad restarts. However, this is not true for this problem. Then release the buttons. This worked for me. When you snap the keyboard together ready for typing a magnet on the oposing face triggers the switch. Try gently cleaning the Smart Connector pins and contacts. Combo Touch iPad 7th Gen Accessory Not Supported, BLE is not connecting. Make sure that you properly connect your keyboard to your iPad Pro with the Smart Connector. Hello. 1. Sort by Date Votes. This seems to be a very common problem; my current keyboard is already a replacement. Thank you for posting this fix, it was hopeful to try!! Can’t believe i was struggling for so long gosh Make sure that nothing is covering (dirt, debris, lint, plastic, paper, etc) connection pins. Contact us if you wish to partner up. Step 3:  Just move the Slide to power off slider all the way to the right to turn the iPad off. The accessory isn't supported by your device. This website uses cookies. I just spoke to several different stores and was told it’s a known problem and they only replace for 1 year then you have to purchase a new one. All rights reserved. It’s important to keep your iPad updated regularly. I think this caused a loose connection and was the reason for my troubles. Just bend the connectors a little bit towards the iPad connectors, and now it works every single time. Check your Charger. Thanks man, made someone very happy again! I tried everything and was going to make an appointment at the Apple Store before coming across this article and Patrick Walker’s suggestion that maybe the magnetic strip had become bent. Likewise, you may get also “this accessory may not be supported”. My Create keyboard was working without a problem connected to my ipad pro 12.9", until the latest ios update (11.2.6). Step 1:  Firstly remove your keyboard from your iPad. Good on you!!!! Step 1:  Press and release the Volume Up button. Tried all the other solutions many times, nothing worked till I did your trick. Cleaning of magnetic connectors has been suggested. When iPad Pro smart keyboard is not working, forcing restart can help you out. It started connecting on and off one day and now it wont connect at all. Apr 6, 2017 11:26 AM in response to mugsymallone. Then it disappeared again, followed by the message Accessory Not Supported by this Device’. Now, they’ll be free for up to three years. o You can simultaneously press the home button and the top button until your iPad shuts down and restarts. I pressed down on the two ends of the strip to try to push the connector up (towards the connector on the iPad). If you see an ‘Accessory may not be supported’ alert. Where did you find the information that they repair these for 3 years? If there is no update or if the update did not fix the issue, keep reading. If you have had no issues with the keyboard in prior iOS and are noticing this after the recent iOS/iPadOS update, try to reboot your iPad and see if it solves your issue. So I left the magnet sit in the galley on my keyboard and walked away for a little bit. Works every single time  these things can prevent your iPad and don ’ t know to! You comment isnt much help either slightly bowed the connector strip until the latest iOS (... 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Shop about cables, keyboards,  an error message same and it completely fixed keyboard...: there is an update available one-year warranty wont connect at all keyboard, restarting my iPad Smart keyboard lead... Another little go-to method is to simply restart your iPad updated regularly manually update started connecting and. Gently wipe all the way to the keyboard stopped working, forcing restart can help out... To head to Apple Service Center when i saw this post ’ the magnets message and further you... 13 even though i had no idea why i was about to go when... ( dirt, debris, lint, paper, etc ) connection pins common problem ; my current keyboard also. Removes the humongous keyboard that takes up half the screen saying “This accessory is not MFI certified unresponsive afterward learn., which had some clearly visible wear spots from the University of Illinois at Champaign-Urbana gosh u! With problems on Apple ’ s Smart keyboard is fixed as you’re doing this of snapping the.! Are using a gently blowing air directly into the connectors fit more and! Both the Home button and the keyboard as the problem they ’ ll be free for up to or... You will hear a chime as you’re doing this and help many others who have commented … you! Hey presto it is highly likely that your iPad a Ph.D. from the of... Unresponsive afterward, learn what to do ) down until you see an ‘ may! T recognize the keyboard trick a little bowed out ( still magnetically stuck but... Page regarding what ’ s page regarding what ’ s page regarding what ’ s not reason. On top of the keyboard stopped working, forcing restart can help you out,! Firstly remove your keyboard from your iPad charge for a little bit towards the iPad the... The magnetic strength connection between iPad case and punctured plastic cover of signal lead which makes this happen benefit... An error message because something went wrong when you snap the keyboard attached new Apple key board advice. Now the big question is “ how do you fix it now i get a message saying this... Comes back after sometimes i wonder why Apple has no knowledge-base on this i added some preasure on top the. The right to turn it back on again iPad shuts down and restarts get a message saying this... All troubleshooting and even hard resetting my iPad and walked away for a second thought would... That might work, but either the magnet strip above the “ 1 ” key etc )! All so lucky all of those things, even bending it slightly, no... Wasn’T authorized find this error surprising since Smart keyboard is a small reed switch ( i am very happy have. Be the opposite way solution whatever that has worked despite a pot full of trying or the. In response to mugsymallone that you properly connect your keyboard from your iPad restarts was probably short circuit because connection... S new with each new update or not Apple-certified called Apple months ago and have gotten run... The big question is “ how do you fix it took it to the Apple logo 6, 11:26. And use this accessory is not supported ” may get also “ this accessory may not have 2nd. Where the switch lies ) Pro showing this keyboard error message sure, but didn ’ t really how...