The form below allows you to enter serial number information and retrieve warranty status. 800-621-9419 and have your model number and serial number ready. Show details. When it comes to gas fireplaces, you can trust Rinnai for quality, reliability and support. All rights reserved. This warranty is valid for purchases of products from an authorized dealer operated in Malaysia only. Our Rinnai Infinity product information & serial number is normally found on the bottom left side of the units. Product warranty liability under this warranty is limited to repairing and / or replacing defective products only.The warranty does not cover any losses and damages caused directly or indirectly by the products. The Rinnai 10 year pro-rata warranty represents a full replacement in the first year, reducing 10% every year thereafter. Rinnai offers both flat plate and evacuated tube connectors, each with specific benefits to suit your application. *Proof of Purchase is compulsory for validation purpose. c.) The appliance has not been installed, maintained or operated in accordance with instructions given by the manufacturer in the user, installation and maintenance guide, such as usage of improper plugs (15A, 13A, etc), wrong installation or fitted with non-authorized. Rinnai America Corporation • 103 International Drive, Peachtree City, GA 30269 Toll-Free: 1-800-621-9419 • Phone: 678-829-1700 • www.rinnai.us ® tRue ReliaBility. No Batteries Required? 5. The serial number of the appliance has been altered, tampered with or removed. Some restrictions apply, see Tankless Water Heater Product Warranty for more details*. The warranty DOES NOT extend to the followings: a.) Extended warranty; Standing losses less than 2.3 kWh; Renewables. Unfortunately, there are some websites and online dealers who claim to be authorized Rinnai resellers but are not. The I- Series i060CN model features Rinnai’s exclusive self-cleaning stainless-steel heat exchanger coupled with a secondary flat plate heat exchanger. Copyright 2021, Rinnai America Corporation. Rinnai Hotflo (HFE) Series Electric Water Heating Product Warranty Warranty Terms The warranty terms in this publication apply only to Hotflo Electric Hot Water Heaters where the model number commences with HFE, for example, HFE160S24. Warranty card is not transferable and not replaceable in the event of loss. i.) Andrews water heaters We strive to improve combustion technologies whilst applying the most modern communication and associated management methods, as well as production techniques, across our operations. City. All Rights Reserved. 10. Example 2 of Rinnai Serial Number Style 1. This warranty covers any manufacturing defects and defects arising from recommended installation, normal residential application and necessary maintenances as stated in the Instruction Manual. The first one was used until mid-2009, with an example shown below. Rinnai Malaysia warrants products purchase from authorised dealers only. The model number is found on the data label on the water heater. If a defect arises during the warranty period (as per terms and conditions), Rinnai (Malaysia) will repair the product at no charge and all defective parts shall become Rinnai’s property. Where is Rinnai (M) Sdn Bhd located? The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. Enter up to twenty serial numbers in the fields below and click "Submit". Rinnai Part Number CU199iP Item Weight 73.9 pounds Product Dimensions 22.05 x 14.76 x 33.86 inches Item model number CU199iP Color Charcoal Style CU199ip - Propane/11 GPM Voltage 120 Volts Installation Method Wall Mounted Item Package Quantity 1 Included Components Water Heater Batteries Required? Copyright 2021, Rinnai America Corporation. f.) Defect/Losses caused by acts of God, civil war, failure to obtain spare parts, strikes, lockouts, fire explosion, attack of household pests,  natural disaster, lightning, flood, pollution or any cause beyond the control of the company or due to deviation from recommended. Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 39 reviews.. Rinnai ranks 49 of 321 in Heating, Cooling and Air Conditioning category. Parts Town has the largest in-stock inventory of genuine OEM Rinnai parts with fast same day shipping until 9pm ET. If you need to request credit for a unit, please contact Technical Support at 800-621-9419. Buy the selected items together. Warranty card must be duly completed with dealer’s chop and returned to Rinnai (M) Sdn Bhd by post or online registration at www.rinnai.com.my within 30 days from the date of purchase. In order for this warranty to apply, it is required that you use a trained and qualified professional who has attended a Rinnai installation training class before installing this product.”, “This Limited Warranty applies only to products that are installed in the United States and Canada. Warranty is valid for appliances that are purchased from authorized dealers operated in Malaysia only. The use of Rinnai solar collectors in conjunction with storage cylinders, solar pumps, gas or electric b. Page 3: Limited Warranty Rinnai will replace the product with a comparable product, at Rinnai’s discretion. Rinnai new homeowneR welcome guide b.) Warranty Claim Forms. Search in excerpt. No Additional Information. All rights reserved. REGISTER YOUR PRODUCT Register within 30 days of your purchase at rinnai… Search in title . What is Rinnai Warranty? Local, state, provincial and federal codes must be adhered to prior to installation. Locate a Store We'll help you find a Rinnai stockist so you receive the right advice h.) Component parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories. Rinnai’s new realistic and natural looking gas fireplaces. No Batteries Required? Please understand that it may take a longer time to repair the product when the required part(s) is/ are subject to import restriction and availability of part(s). Service calls for 2. 9. Our decisions and solutions pertaining to complaints such as results of defects either by workmanship or material shall be conclusive. “This Limited Warranty applies only to products that are installed correctly in the United States and Canada. Register your Rinnai group of companies product through our online warranty registration form. Direct Vent Warranty Claim Online Form. Under the following circumstances, warranty will be voided or parts and labour will be chargeable even during the warranty period. 6. The first two digits are the year and the second two digits are the month of manufacture. Click here to locate the nearest dealer *Rinnai Malaysia reserves the rights to deem a warranty void for products purchased via unauthorised sellers. Rinnai Water Heaters that Incorporate Circ-Logic™ The table below indicates the beginning serial number for each model that has the Circ-Logic™ feature. Page 3: Kit Contents Rinnai Circ-Logic™ Manual Disclaimers: • Pump must be installed in accordance with Rinnai installation instructions when Circ-Logic™ is used. During this period, work on the elimination of defects such as repair and replacement of components is carried out free of charge by an authorized service center. Warranty Terms & Conditions No Rinnai warranty will cover faults arising from improper installation or gas supply, environmental factors, plumbing fittings, or other outside influences for which Rinnai is not responsible. With the registration of your Rinnai product comes the peace of mind that you are a part of the Rinnai family. There are two different formats for a Rinnai serial number. This warranty card must be presented together with the original purchase receipt at the time of service. Distributor Warranty Parts Credit Request Please complete the form below to request a PARTS CREDIT ONLY. Either option will provide years of low maintenance, low cost energy to heat your water. Terms of Use Rinnai tankless water heaters and home heating solutions enhance the way your family lives. Rinnai® How to determine the date of production/manufacture or age of Rinnai® HVAC Systems. Rinnai Heaters Warranty Rinnai wall heaters and boilers have a warranty period of 36 months from the date of putting the equipment into operation, which is a long period. Rinnai’s name brand water heaters carry a 1/5/10 year (one year labor, five years parts, ten years heat exchanger). Privacy Policy By continuing to use this website you agree to our use of cookies. Anytime anyone is dealing with numbers and letters in determining data, mistakes and misinterpretation are bound to happen. Any such defects during the warranty period will be repaired/ replaced through Rinnai Authorized Service Agents/ Dealers, subject to the terms and conditions below: –. * Note 2: California and Quebec residents and residents of other jurisdictions that prohibit warranty benefits conditioned on registration, registration is not required to obtain longer warranty periods and failure to register your product does not diminish your warranty rights. Every effort is undertaken to offer you correct and concise information to assist you in determining the age or manufacture date of water heating equipment. Cleaning of appliances are chargeable to customer and not covered under warranty support. Warranty Claim Submit Payment Process document. It is recommended that a trained and qualified professional who has attended a Rinnai installation training class complete your installation.”. Rinnai boasts a national service and installation network with technicians experienced and qualified on all Rinnai Group Products. With the registration of your Rinnai product comes the peace of mind that you are a part of the Rinnai family. For warranty service, please call toll free (800) 621-9419, and we will guide you through the warranty service process. Positioning Controllers are water resistant, however, durability is improved when positioned outside the shower recess. All warranties (Old or new manual) will be honored as written in Statement 2. Search in content . Rinnai is now offering optional extended warranty labor coverage on select models of tankless water heaters. You will receive an email notification once our Customer Service team has successfully registered your warranty (within 2 – 5 working days). Parent Company: Rinnai Coprporation. Rinnai’s specialty is tankless water heaters, although they do offer a few hybrid models as well. The first step in maintaining your Rinnai tankless water heater is to register the product online. Site Policy | Privacy Policy | © 2020 by Rinnai (Malaysia) Sdn Bhd. Parts purchased through your distributor and used for warranty purposes will be credited through the distributor. It's quick and easy to use, register your product today! Search in content . Customer is required to present warranty card and original proof of purchase document when service is required. Please take care and stay safe during this period. Contact Rinnai customer service. If a defect arises during the warranty period (as per terms and conditions), Rinnai (M) Sdn Bhd will repair the product at no charge and all defective parts shall become the property of Rinnai (M) Sdn Bhd. The i060CN provides an input rating of 60K Btu. For warranty service, please call toll free (800) 621-9419, and we will guide you through the warranty service process. This unit was manufactured in February 2016. 8. Example serial number styles/formats found: Style 1: 9704811080; Back to Brand Listing. Unsurpassed Performance and Versatility. First Name * Last Name * Email * Phone Number * Zip/Postal Code * I am seeking * Information & Pricing Service or Repair Immediate Install. You can call Rinnai at toll free number, write an email, fill out a contact form on their website www.rinnai.us, or write a letter to Rinnai America Corporation, 103 International Drive, Peachtree City, Georgia, 30269, United States. The first one was used until mid-2009, with an example shown below. Warranty Terms & Conditions This Rinnai product is warranted to the original purchaser to be free from defective materials and workmanship under normal use, and any such defects will be repaired through Rinnai Sold Distributor (Lucky Flame Co., Ltd) or Authorized Dealers. External appearance parts which include cabinet and joints against damages, scratches and ageing. The date of production/manufacture or age of Rinnai® HVAC equipment can be determined from the serial number located on the data plate. Contact Us +65 6748 9011. service @rinnai.sg. Warranty service support is not valid outside of Malaysia. Frequently bought together + + Total price: $686.29. Note: Additional time will be required to look up multiple serial numbers. Style 1: 9704 811080 Year … The first two digits are the year and the second two digits are the month of manufacture. Recent recommendations regarding this business are as follows: "Zero customer service and reliability! Space heaters. 11. This Rinnai product is warranted to the original purchaser to be free from defective materials and workmanship under normal use, and any such defects will be repaired through. Rinnai Malaysia warrants products purchase from authorised dealers only. 10 Year Pro-Rata Heat Exchanger Warranty, Plus 2 Year Fan Warranty On All Gas Log Fireplaces. We may use new or reconditioned parts made by various manufacturers in replacing the parts. *Proof of Purchase is compulsory to enjoy additional 6 months warranty. RINNAI strongly suggests that you only purchase our products from RINNAI Independent Dealers and that you have the products installed only by licensed professionals who have attended a RINNAI installation training class. Due to the high amount of warranty registration received daily, response may be delayed. Simply enter the product code and serial number to register a Rinnai product. Improper installations, gas system issues, debris, bugs, cleaning, adjustments and general maintenance items are NOT covered by Rinnai’s labor warranty. View a list of Rinnai authorized online dealers. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. EX11CTWP is a quick, flexible installed, ductless, propane gas, direct vent wall furnace from Rinnai; the perfect heating solution that seeks out cold spots and within seconds begins to gently heat the room or space for maximum comfort. And all key components are manufactured by Rinnai, so you can be sure you're getting the ultimate quality. Warranty will be void if the products are found modified or used without genuine or manufacturer recommended parts by Rinnai. Warranty Length. Improper installation may void this Limited Warranty. Failure to do so No Technical Specification Safety Information [PDF ] Additional Information. Rinnai Australia - Found 0 Employees, 4 Phone Numbers and 4 Emails We use cookies in order to provide you with a better browsing experience . FoŒ the name of a licensed pŒofessional please contact youŒ place of puŒchase, visit the Rinnai website (www.innai.us), call Rinnai at 1-800-621-9419 oŒ wite to Rinnai at 103 Intenational Dive, PeachtŒee ity, Geogia 30269. Write the model and serial number here to retain for your records: Model Number: Serial Number: INTEGRATED TEMPERATURE CONTROLLER Your model number and serial number can be found on the left side panel of your Rinnai Tankless Water Heater. 03-10251. We are available Monday through Friday, 8 a.m. to 8 p.m. EST. Find the part you need today. View a list of Rinnai authorized online dealers, Distributor Parts Credit Request Online Form, Warranty Claim Submit Payment Process document, Rinnai Warranty High Efficiency (HE) Tankless Water Heater, Rinnai Warranty High Efficiency Plus (HE+) Tankless Water Heater, Rinnai Warranty Super High Efficiency (SE) Tankless Water Heater, Rinnai Warranty Super High Efficiency Plus (SE+) Tankless Water Heater SENSEI™, Rinnai Warranty Condensing Gas Boiler: I-Series and M-Series, Rinnai Warranty EnergySaver™ Direct Vent Wall Furnaces, Rinnai Warranty Commercial Tankless Water Heater C199, Rinnai Warranty Commercial Tankless Water Heater SENSEI™ CU199 and CU160. Exact matches only. PLEASE READ: Warranty labor claims should be submitted only for the replacement of a defective component part within the applicable warranty period. Non-observance of clause 6 and 8, Rinnai (M) Sdn Bhd and its Service Agent reserves the right to reject the warranty claim. Rinnai Australia Pty Ltd, P.O. Rinnai Overview. Please protect yourself and your Rinnai product by ensuring that you only purchase Rinnai products from an Authorized Rinnai Dealer. Please understand that it may take a longer time to repair the product when the required part(s) is/are subject to import restrictions and availability of part(s). Rinnai Part Number 204000045 Item Weight 2.07 pounds Product Dimensions 5 x 5 x 3 inches Batteries Required? j.) Rinnai Part Number RU180iN Item Weight 64 pounds Product Dimensions 18.5 x 11.45 x 31.3 inches Item model number RU180iN Is Discontinued By Manufacturer No Color RU180in - Natural Gas/10 GPM Style RU180in - Natural Gas/10 GPM Pattern Water Heater Voltage 120 Volts Item Package Quantity 1 Included Components Water Heater Batteries Included? Box 460 Braeside VIC 3195 Showroom – Adelaide: 40-42 Tikalara Street Regency Park SA 5010 Rinnai Australia Pty. Physical/ External defect should be reported to Rinnai (Malaysia) within 7 days from the date of purchase. The latest addition to Rinnai's commercial water heater lineup — the SENSEI™ Tankless Water Heater — combines endless hot water and super-high efficiency with the versatility to support even more commercial applications. Product warranty MUST be filled correctly and submitted via online website registration (www.rinnai.com.my) or postage within 1 month from purchase to be valid and warranty is effective from date of purchase. Let's find one nearby. At Rinnai, our passion for constant improvement drives us to create incredibly innovative products for both home and commercial use. Products sold on these websites or from these online dealers do not carry a warranty from Rinnai. Extended warranty Standing losses less than 2.3 kWh Renewables Rinnai offers both flat plate and evacuated tube connectors, each with specific benefits to suit your application. Click here to locate the nearest dealer *Rinnai Malaysia reserves the rights to deem a warranty void for products purchased via unauthorised sellers. New & Used (6) from $434.75 + FREE Shipping. The product warranty terms and conditions is/are subject to change. Send us a message by filling out the form below or call our Customer Care team at 1-800-621-9419. EX38CTN is a quick, flexible installed, ductless, natural gas, direct vent wall furnace from Rinnai; the perfect heating solution that seeks out cold spots and within seconds begins to gently heat the room or space for maximum comfort. Showroom – Adelaide: 40-42 Tikalara Street Regency Park SA 5010 Rinnai Australia Pty Ltd, P.O the i060CN an... The file size and upload again has undergone repair, modification, or has been altered, with. To change without prior notice Additional 6 months warranty M ) Sdn Bhd and its agent!: $ 686.29 this form sure you 're getting the ultimate quality B07PRP4BTX customer:! 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Modification, or has been altered, tampered with or removed our combi models can deliver whole house heating simultaneous! Warranty purposes will be honored as written in statement 2 on all gas Log fireplaces Rinnai will replace the code! Be adhered to prior to installation Park SA 5010 Rinnai Australia Pty card must be adhered to to... And joints against damages, scratches and ageing, balancing of fan and wall point... A full replacement in the United rinnai warranty number and Canada should be reported to Rinnai Malaysia. Code and serial number located on the data label on the water heater is to register the online! Every year thereafter labour will be voided or parts and labour will be voided parts. Warranty is valid only with proof of purchase is compulsory for validation purpose heater is to register a Rinnai number... Step in maintaining your Rinnai Group of companies product through our online registration! Service, please call 1800 000 340 of Rinnai® HVAC equipment can be sure you 're getting the ultimate.... The data plate ( Pacific ) Pte Ltd. Rinnai tankless water heaters and home heating warmth, provides... Of companies product through our online warranty registration received daily, response may be delayed created our new! Be honored as written in statement 2 authorized dealers purchase Rinnai products from an authorized resellers...